Front Desk Associate (bilingual)
Company: Elaine Ellis Center of Health
Location: Washington
Posted on: April 3, 2026
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Job Description:
Job Description Job Description Elaine Ellis Center of Health
has an immediate opening for a full time Front Desk Associate at
our 2 locations in Washington , DC and College Park, MD. Qualified
applicants must be bilingual in Spanish and English and should have
at least 3 years experience in medical front desk reception. This
position involves performing the full scope of services related to
the timely and efficient process of patient scheduling and
registration and community outreach. This position may have
extended work hours. Qualified applicants will be reliable,
punctual, and will be proficient in managing multiple phone lines
and navigating the EMR. SPECIFIC DUTIES AND RESPONSIBILITIES: ·
Perform all assigned activities and functions of the Front Desk. ·
Schedule, reschedule and confirm patient appointments. · Greet
patients and visitors, determine the nature of their visit and
direct them accordingly. · Receive incoming telephone calls in a
timely manner and professionally respond to callers’ requests. ·
Gather required patient information and review registration forms
for completeness. · Contact or review insurance systems to
determine benefit coverage and co-pays. · Receive and respond to
requests for information from other providers, insurance companies
and/or pharmacies. · Advise patients of financial obligations
(co-payments and/or outstanding balances) · Assemble patient
charts, enter data and scan documents into EMR. · Retrieve and
print referrals and appointment information for patients. ·
Actively participate in team training for patient centered care
coordination. · Manage customer inquiries and complaints, referring
patient grievances and documenting, as appropriate. · Perform
routine clerical tasks, including but not limited to,
receiving/sorting mail, keyboard entry, maintaining logs, copying,
filing and faxing. · Assist in maintaining office supplies. ·
Represent the Center at professional organization meetings and
training related to front desk functions. · Participate in outreach
and offsite programs as assigned. · Perform other duties and
assists with special projects as assigned. Company Description
Elaine Ellis Center of Health (EECH) is a not- for–profit
organization dedicated to providing affordable, comprehensive,
preventative and primary healthcare services to individuals
residing in public housing and the surrounding areas, regardless of
their ability to pay. In so doing, we are committed to offering
said services in a clean, safe environment, appropriate in meeting
the needs of our target population. EECH also demonstrates social
responsibility through the just use of resources. This commitment
of our staff, physicians, volunteers, community partners and
friends to our mission permits us to maintain a quality of presence
and tradition of caring, which is the hallmark of EECH. Company
Description Elaine Ellis Center of Health (EECH) is a not-
for–profit organization dedicated to providing affordable,
comprehensive, preventative and primary healthcare services to
individuals residing in public housing and the surrounding areas,
regardless of their ability to pay. In so doing, we are committed
to offering said services in a clean, safe environment, appropriate
in meeting the needs of our target population. EECH also
demonstrates social responsibility through the just use of
resources. This commitment of our staff, physicians, volunteers,
community partners and friends to our mission permits us to
maintain a quality of presence and tradition of caring, which is
the hallmark of EECH.
Keywords: Elaine Ellis Center of Health, North Bethesda , Front Desk Associate (bilingual), Healthcare , Washington, Maryland
