Community Resource Specialist
Company: CAN
Location: Baltimore
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Benefits: 401(k) 401(k) matching
Dental insurance Health insurance Opportunity for advancement Paid
time off Training & development Vision insurance Wellness resources
Summary/Objective This position is the Agencys direct contact with
persons seeking assistance with crisis and emergency needs. This
position will greet clients, answer phones, and provide direct
services to families and individuals by assisting in application
completion, gathering of documents, prescreening for program
eligibility, and data entry for households seeking services from
CAN. Essential Functions Responsible for providing intensive case
management services to families, using a family-centered approach,
and assists clients in obtaining goals that lead to stability and
permanent housing, employment, and self-sufficiency. Provides
structure, direction, and service linkage to connect clients to
available resources in the community and overcome barriers to
housing placement. Interview clients (in the office, at outreach
locations, or partner agencies where appropriate) to gather
information required to determine income and program eligibility
based upon program requirements and to identify other unmet needs
of the individual or family. Assist households in the completion of
CANs universal application. Assist households in the gathering of
documentation needed to determine eligibility for assistance. Refer
the individual or family to other agencies. Enter data and scan
documents in multiple management information systems based on the
services for which the individual is making application. Completes
monthly, quarterly, and annual Outreach reports and submits them to
the Director of Outreach. Conduct outreach activities including
distributing flyers and brochures. Speak to groups and individuals
about Agency programs and services. Be a positive role model by
maintaining the highest level of professional and ethical behavior
throughout your interactions with both internal and external
customers. Uses technology for the completion of specified job
duties. Assumes other duties, responsibilities and special projects
as assigned. Attends work regularly per assigned work schedule and
in accordance with Agency policy. Determine financial assistance to
clients based on the assigned budget per service area. Attends and
participates with in-service training, staff meetings, and other
activities to facilitate professional development. Works
cooperatively with others including all staff, supervisors,
administrators, co-workers, community professionals, clients,
vendors and the public. Follows instructions and abides by Agency
policies and procedures. Completes an in-depth needs assessment and
develops a detailed Individual Service Plan (ISP) for each client
that includes specific goals, and an action plan to obtain
permanent housing and self-sufficiency, with a focus in the areas
of: Increasing income Life skill development Employment /Education
Physical and mental health Fiscal management Childcare and
parenting supportive services Secondary Functions Works effectively
with Agency volunteers maximizing the volunteers experience while
meeting the needs of the programs. May work at different Agency
offices as designated. May provide coverage for the front desk as
designated. Physical Demands The physical demands described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Ability
to work in an office environment. Ability to communicate on the
telephone. Ability to read, writes, comprehend, and speak English.
Ability to complete tasks with numerous interruptions. Ability to
work with little to no direct supervision. Ability to sit for long
periods of time. Ability to walk up and down stairs. Ability to
lift 20 lbs. Ability to bend, lift and carry. Full awareness of
environmental stimuli Full range of motion above the head.
Education Experience and Knowledge Bachelors degree with major
course work in social or behavioral sciences preferred but not
required. 2 years of data entry experience in a high pace
environment. Must possess a current Maryland drivers license and
access to a vehicle for business use. May be required to use your
own personal vehicle to fulfill your job-related responsibilities.
Bilingual preferred. Abilities and Skills Requires strong data
entry and organizational skills. Must be detailed oriented. Strong
computer proficiency. Ability to understand basic math and work
with numbers. Must be organized, flexible and dedicated to quality
service delivery. Ability to work independently and collaboratively
with others. Ability to prioritize and manage multiple tasks
effectively. Proficient in technology applications. Demonstrate
integrity and ethical standards in job performance. Strong
organizational skills with the ability to prioritize tasks. Ability
to communicate effectively, both orally and in writing across all
levels of the organization. Ability to work with sensitive
information and maintain a high degree of confidentiality.
Knowledge of regulatory standards. Ability to demonstrate
compassion and respect for people with economic challenges. Ability
to operate a motor vehicle. Knowledge of governmental benefits,
community programs and other resources with ability to access same
for the clients. AAP/EEO Statement Community Assistance Network is
an equal opportunity employer. This job description is not designed
to cover or contain a comprehensive listing of activities, duties
or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice. CAN is committed to providing access, equal
opportunity, and reasonable accommodation for individuals with
disabilities in employment, its services, programs, and
activities.
Keywords: CAN, North Bethesda , Community Resource Specialist, Healthcare , Baltimore, Maryland
