Diabetes Educator, Endocrinology
Company: University of Maryland Medical System
Location: Baltimore
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Company Description When we say
“our community” we mean it. UMMC Midtown Campus, one of two
campuses of the University of Maryland Medical Center, has had a
long history of working to keep our community healthy and has grown
to become a trusted teaching hospital for medical and surgical care
in Baltimore City. Located in Baltimore’s cultural center near the
historic Mount Vernon neighborhood, UMMC Midtown Campus is a
180-bed, community teaching hospital with a focus on helping people
manage chronic diseases, including diabetes, hypertension,
pulmonary conditions, and infectious diseases. Job Description
Position Summary Under general supervision, assesses, plans,
implements and evaluates the diabetes education program at the
Joslin Diabetes Center at UMMS. Plans and conducts continuing
education programs in diabetes for allied professionals and the
general public. Functions as a resource for patients and other
healthcare professionals within and outside the Medical Center.
Principal Responsibilities and Tasks 1. The following statements
are intended to describe the general nature and level of work
performed by people assigned to this classification. They are not
to be construed as an exhaustive list of all job duties performed
by personnel so classified. 2. Coordinates and manages the work of
professional educators engaged in educating and counseling patients
with diabetes and their families including the assessment of
physical, psychosocial, and economic needs and the development of
comprehensive and across-discipline care plans. 3. Work with
Primary Care Providers to deliver evidence-based, patient-centered
care and effectively provide chronic disease self-management
support. 4. Provide individualized nutrition counseling for
diabetic or prediabetes patients, utilizing a multidisciplinary
approach with a Registered Dietician to provide medical nutrition
therapy (MNT) 5. Maintain and update education materials and
keeping current with operational guidelines of monitoring devices
and glycemic medication delivery systems. 6. Educates, promotes,
enforces and supports the audit of quality and safety assurance
standards. - 7. Makes presentations to public and private groups to
promote the program. 8. Oversees and participates in the
preparation of program activities and related reports. Customer
Service: 1. Greets customers in courteous, friendly, respectful and
professional manner at all times, including maintaining eye contact
when appropriate. 2. Follows communication protocols to both
internal and external customers, including introducing him/herself
with job title and experience, asking open ended questions, such as
“How may I be of help to you?” using the customer’s name as soon as
it is learned. 3. Responds promptly and appropriately to customer
questions/concerns/complaints and attempts immediate resolution. 4.
Keeps customer’s information confidential, including public places
such as elevators or the cafeteria. 5. Provides assistance and
offers help immediately, including finding someone else to meet the
request, if unable to do so him/herself. Introduce other staff to
customers when a hand-off occurs and explain that the person will
provide excellent service. 6. Demonstrates commitment to excellent
service recovery when a customer’s expectations have not been met.
Commitment to Co-Workers: 1. Offers assistance to colleagues and
other departments when needed. 2. Takes responsibility for solving
problems regardless of origin; completes assignments, and respects
deadlines. 3. Resolves conflict directly with colleagues and seeks
assistance from others if the issue cannot be resolved. Refrains
from criticism in public. 4. Mindful and respectful of others’ time
and schedules. Attends meetings on time and communicates any
absences. 5. Provides co-workers with a status report for
continuity of workflow when planning to be out of the office, off
the unit, or away from the department Communication Etiquette 1.
Respectful, courteous and professional in all forms of
communication and follows facility’s service communication protocol
in all interactions. 2. Refrains from use of personal cell phone in
patient care areas and keeps usage to a minimum at all other times
while on duty. 3. Does not text or use e-mail during meetings
(except for exigent or emergency situations). 4. Limits use of
business cell phone during meetings (remain on vibrate and/or calls
go to voicemail). 5. Makes every effort to answer telephone calls
within three rings, introducing him/her, department and title (if
appropriate). Asks permission before placing the caller on hold or
using the speakerphone. If caller is transferred, gives the caller
the extension number of the person he or she is being transferred
to. Offers further assistance to the caller upon completing the
conversation. 6. Maintains an appropriate voicemail message and
when away from the office has an out-of-office email message that
is brief, current, and includes name and department and offers the
caller options if possible. 7. Returns email and voicemail messages
promptly but no later than within one business day (24 hours). 8.
Always mindful of voice and language in public. Self-Management 1.
Reports to work appropriately groomed and in compliance with the
Hospital’s dress code. Wears identification badge at all times at
chest level and facing outwards so identification is clearly
visible. 2. Complete all assignments within deadlines or negotiates
alternative actions and time frames in order to achieve desired
outcomes. 3. Completes mandatory, annual education and competency
requirements. 4. Follows DHS safety, infection control and employee
health standards. 5. Demonstrates responsibility for personal
growth, development and professional knowledge and competency. 6.
Adhere to all DHS and department policies and procedures, including
Code of Conduct and professional behavior standards. Does not
exceed Hospital guidelines in reference to attendance, punctuality,
and use of sick and unplanned absences. Provides notification of
absences, lateness and vacation requests according to department
guidelines. Respects length of time for lunch and break times. 7.
Reviews, signs, and adheres to DHS and/or departmental
confidentiality statement. Qualifications Education and Experience
Bachelor’s Degree in Healthcare-related discipline is required. 2
years of experience in educating patients, specifically about
diabetes. Knowledge, Skills and Abilities 1. Thorough knowledge of
the diabetic population, diabetes care services and educational
programming. 2. Thorough knowledge of nursing and patient care
principles and practices. 3. Excellent verbal and written
communication skills and the ability to communicate with
individuals of diverse cohorts make public presentation to groups
of all sizes 4. Ability to collect and analyze health and
population data and prepare reports and presentations. 5. Ability
to plan and supervise the work of professional subordinates.
Required Licensure, Certifications and Registrations 1.
Professional/Technical A. Licensure as a Registered Nurse or
Dietitian in the State of Maryland B. Certification as a Diabetic
Educator (CDE) at hire or within one year of service. 2. Life
Support Certification: CRP For Supervisory Positions Only: This
position supervises jobs the types of jobs below Professional
Supervisory responsibilities typically include Coaching/Mentoring
Training/Developing Evaluating Job Performance Interviewing/Hiring
Directing/Assigning/Reviewing Work Scheduling – Work/Time Off
Disciplining Additional Information All your information will be
kept confidential according to EEO guidelines. Compensation: Pay
Range: $36.83 - $55.29 Other Compensation (if applicable): Review
the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is
being targeted by cybercriminals impersonating our recruiters and
offering fake job opportunities. We will never ask for banking
details, personal identification, or payment via email or text. If
you suspect fraud, please contact us at careers@umms.edu.
Keywords: University of Maryland Medical System, North Bethesda , Diabetes Educator, Endocrinology, Healthcare , Baltimore, Maryland
