Lead Field Service Technician
Company: ITnova
Location: Baltimore
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Lead Field Service Technician
ITnova is seeking a Lead Field Service Technician to provide
senior-level field service support and technical leadership for the
maintenance, troubleshooting, and repair of security and monitoring
systems. This position leads field service activities, ensures
compliance with safety and quality standards, and supports reliable
operation of systems. Responsibilities Lead and perform field
installation, maintenance, troubleshooting, and repair of security
and monitoring systems. Provide technical leadership and guidance
to Field Service Technicians. Support systems including: CCTV
Access Control Systems Perimeter Intrusion Detection Systems
Emergency Call Systems Ambient Air Monitoring Systems Audio/Visual
and related security systems Diagnose complex system issues and
implement corrective actions. Conduct system testing and
verification following maintenance or repair. Ensure compliance
with OSHA general safety standards related to electrical and
mechanical work in an industrial environment. Coordinate field
activities with project managers, engineers, and customers. Ensure
accurate documentation of service activities and system status.
Required Associate's Degree in Computer Science or another
information technology-related field. Demonstrated knowledge of
OSHA general safety standards related to electrical and mechanical
tasks in an industrial environment. Eight (8) years of experience
maintaining and servicing security systems. Experience with CCTV,
Access Control, Perimeter Intrusion Detection Systems, Emergency
Call Systems, Ambient Air Monitoring Systems, Audio/Visual, and
related security systems. Experience leading or mentoring field
service teams. Strong troubleshooting, coordination, and customer
communication skills. Benefits: Medical, Dental & Vision benefits
401k Paid-time-off Paid holidays Training reimbursement Employment
for this position is contingent upon contract award. ITnova is an
Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, pregnancy, sexual orientation, age, national origin,
disability, status as a protected veteran, or any other protected
characteristic .
Keywords: ITnova, North Bethesda , Lead Field Service Technician, Engineering , Baltimore, Maryland
