Research Assistant - Clinical Research
Company: Disability Solutions
Location: Rockville
Posted on: April 25, 2024
Job Description:
Job Description Westat is an employee-owned corporation
providing research services to agencies of the U.S. Government, as
well as businesses, foundations, and state and local governments.
Westat's research, technical, and administrative staff of more than
2,000 is located at our headquarters in Rockville, Maryland, near
Washington, DC.Westat is committed to building a diverse workforce
and a culture of inclusivity, belonging and equity for all. We
believe that our greatest strength draws on the different
backgrounds, cultures, perspectives and experiences of our
employees.Job Summary:Westat is seeking an individual with customer
service experience to work on a large, fast-paced research support
project for the National Cancer Institute. This position responds
to inquiries from the clinical research sites and other stakeholder
organizations. Staff work independently and collaboratively with
other project staff to provide timely and accurate response per
project procedures.This is a hybrid position in our Rockville,
Maryland office with normal service hours of Monday to Friday, 9:00
am to 6:00 pm ET.Job Responsibilities:
- Respond accurately to phone calls and emails in timeframes
outlined in the project procedures.
- Provide accurate and complete documentation of inquiries and
resolutions in the issue tracking system.
- Escalate inquiries as necessary to other resources and ensure
clients receive timely follow up and resolutions.
- Track and monitor responses to client inquiries and
problems.
- Develop and maintain familiarity with project applications,
procedures, and business rules.
- Provide support for other project communication activities and
review of website content.Basic Qualifications:
- BS or BA Health or Social Science
- Customer service experience (in the same or another
field)Preferred Qualifications:
- Ability to prioritize multiple tasks and work in a fast-paced
area.
- Must be comfortable with using a variety of computer software
including MS Office.
- Demonstrated customer service skills.Other Required
Qualifications:
- Demonstrated communication skills.
- Collaboration with teams, managers and/or clients
- Organization skills, including time management ability.
- Detail oriented.Westat offers a well-rounded and comprehensive
benefits program focused on wellness and work/life balance. Subject
to plan requirements, employees may participate in:
- Employee Stock Ownership Plan
- 401(k) Retirement Plan
- Paid Parental Leave
- Vacation Leave(15 days per year)
- Sick Leave(10 days per year)
- Holiday Leave(7 government holidays plus 2 floating
holidays)
- Professional Development
- Health Advocate
- Employee Assistance Program
- Travel Accident Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability Insurance
- Long Term Disability Insurance
- Life and AD&D Insurance
- Critical Illness Insurance
- Supplemental Life Insurance
- Flexible Spending Account
- Health Savings AccountThis opportunity will be posted for a
minimum of 5 days and applications will be accepted on an ongoing
basis.Westat is an Equal Opportunity Employer and does not
discriminate on the basis of race, creed, color, religion, sex,
national origin, age, veteran status, disability, marital status,
sexual orientation, citizenship status, genetic information, gender
identity or expression, or any other protected status under
applicable law.#LI-WST1#REMOTE
Keywords: Disability Solutions, North Bethesda , Research Assistant - Clinical Research, Healthcare , Rockville, Maryland
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